vianetz | Software Engineer for Magento®

Frequently Asked Questions

If you have any further questions do not hesitate to contact me.


Which data should I submit for a support request to vianetz?

1
Last update: 29.05.2017

Please send us the following data to help you answer your support request.

  • used extension version (e.g. AdvancedInvoiceLayout 2.0.13)
    You can find the extension version in the configuration section e.g. in System > Configuration > AdvancedInvoiceLayout
  • domain on which you are using the extension and which produces the problem
  • Magento version

Furthermore if we should support you within our installation support, please provide us with the following details:

  • FTP/SSH access (username, password and path to Magento installation directory)
  • Magento Backend access (username, password and URL)


Please verify that all access data is working properly, especially if the Magento user has the correct group to login and view all relevant areas and the FTP user has write access to all folders of the Magento installation.
All data is kept confidentially.

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